Edgard & Cooper
Sales creation process is revolutionised by implementing a hyperautomation solution to enhance efficiency and create a seamless order fulfilment experience.
Edgard & Cooper is an innovative Belgian producer of dog and cat food, recognised for its focus on natural ingredients, sustainability, and giving back through donations that support animal welfare causes.
The challenge
The challenge
Edgard and Cooper’s customer service teams were spending 35% of their time manually entering orders from emails.
This created a significant operational burden in a process that already consumed 60% of logistics-related effort.
The solution
The solution
TheValueChain implemented robotic process automation (RPA), integrated with SAP S/4HANA Public Cloud.
Edgard & Cooper chose the technology of Metamaze. With AI, machine learning, and no-code techniques, Metamaze extracts and classifies data from emails and documents. A real-time dashboard tracks KPIs and order issues, helping drive continuous process improvement and measurable efficiency gains.
Benefits
“Thanks to automation, the order processing is also more accurate. The customer experience improved, as did the team’s job satisfaction.”
Anke De Prijck
Customer Service Manager, Edgard & Cooper
